To buy cryptocurrency, follow these steps on the main page of coincat.in: 

1. Select the currency you'll pay with in the "From" column. 

2. Choose the cryptocurrency you want to receive in the "To" column.

3. Enter the amount you want to exchange or receive. 

4. Fill in your details in the "Input data" section: email, card number (if using Visa/MasterCard), and the cryptocurrency wallet address for receiving funds.

5. Click "Exchange". 

6. A pop-up will show a payment link. Follow it to complete the payment.

7. After creating the request, you'll receive an email. Track your request status in the pop-up. 

To sell cryptocurrency, follow these steps on the main page of coincat.in: 

1. Select the cryptocurrency you want to sell in the "From" column. 

2. Choose the currency you want to receive in the "To" column.

3. Enter the amount you want to exchange or receive. 

4. Fill in your details in the "Input data" section: email and card number (if using Visa/MasterCard).

5. Click "Exchange". 

6. A pop-up will show our payment details. Copy them and send the required cryptocurrency amount.

7. After creating the request, you'll receive an email. Track your request status in the pop-up. 

Exchanges are processed automatically and typically take 15-30 minutes after payment is received. Some directions may take 3-6 hours. If sending cryptocurrency, ensure sufficient network fees for faster processing.

The request status appears in the pop-up after clicking "Exchange". Initially, it shows our payment details. Once your payment is detected, the status updates in real-time. After completion, it changes to "Completed".

Possible reasons:

• You sent the exact amount specified in the pop-up.
  
  
• You entered correct recipient details (wallet, account, or card).
  
  
• You copied our payment details correctly.
  
  
• If funds aren't received within 30 minutes, the request will be canceled.
  
  
• Delays may occur due to payment systems or banks. Contact their support for updates.
  
  
• For other issues, contact our support via email or live chat.
  
  

We’re happy to help and take full responsibility where possible!

Possible reasons for delays:

• If the status doesn't show payment confirmation, check if funds were deducted. Insufficient funds or payment system errors may cancel the request after 30 minutes.
  
  
• If the status shows "Payment received" but funds aren't sent, verify your recipient details.
  
  
• If the status shows "Funds sent" but you haven't received them, contact support after verifying your details.
  
  

Requests may be deleted if:

• Payment wasn't made within 30 minutes of creation.
  
  
• An incorrect payment amount was sent.
  
  
• Invalid recipient details were provided.
  
  

The exchange won't process automatically. Contact support for manual resolution. Note: You're responsible for all bank, payment system, and network fees.

The exchange won't process automatically. Contact support for manual resolution. Note: You're responsible for all bank, payment system, and network fees.

If the request isn't completed and you see a "Cancel" button, click it and contact support. Note: You're responsible for all fees. Refunds are impossible after completion.

Unfortunately, we cannot recover funds sent to incorrect details, but we can provide the destination address where they were sent.

The minimum amount depends on market factors (cryptocurrency rates, reserves, demand, etc.) and is shown in the "From" column before creating a request. Typically ranges from $10 to $30.

Rates on coincat.in update in real-time (no page refresh needed) based on international exchange rates, reserves, and market demand. The rate is fixed when you create an exchange request.

Our referral program rewards registered users with commissions from exchanges made by clients who used your referral link. In your account, you'll get a partner link and promotional materials. Referral earnings: 25% of our revenue for every exchange of your referrals of our service fee per exchange. No rewards are paid if the service fee is 0%.

Contact our live chat operator to check availability.

All operations are automated 24/7. Support hours are listed in the "Contacts" section.

Not required for selling cryptocurrency. Required for buying cryptocurrency with bank cards.

No, unless you want referral rewards or access to your exchange history.